My name is Mandy Hamerla and as an Award-Winning Leadership Mentor, Certified Coach & Experienced HR Director, I can give you the skills, strategies, and mindset shifts you need to navigate even the toughest discussions with confidence and professionalism.
Introducing the Difficult Conversations Course
This online course is designed to teach you the key steps and techniques to enable you to have a difficult conversation with more ease and less stress.
It’s been thoughtfully designed for BUSY managers, offering a flexible online format to fit into your busy schedule. There's the option to upgrade for personalised 1-1 with Mandy if you would like additional support.
What we cover
There's Six comprehensive video modules covering:
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The Foundation for Success: Understanding the importance of difficult conversations and their impact on leadership skills.
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Getting Into The Right Mindset: Approaching conversations with confidence and a constructive attitude.
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The Six Steps of Preparation: Preparing effectively by setting clear objectives and anticipating challenges.
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Leading the Difficult Conversation: Techniques for delivering messages and maintaining control during discussions.
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How to Deal with Emotions & Resistance: Managing emotional responses and fostering a supportive environment.
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Next Steps & Follow-Up Actions: Concluding conversations positively and ensuring accountability.
Resources Included
You'll also access my conversation planner, scripts, and follow-up checklists to aid in real-life applications.
The course is entirely online and self-paced, and you'll have lifetime access.
